Refund policy

Last updated: 21 July 2026

The only thing peekstack sells is the one-time Pro unlockfor unlimited print exports. The short version: if it didn't work out, ask within 14 days and you'll get your money back.

The 14-day promise

If you're unhappy with the Pro unlock for any reason, email us within 14 days of purchaseand we'll refund it in full. You don't need to give a reason. This is at least as generous as the EU right of withdrawal — as digital content, the unlock is delivered immediately with your acknowledgement at checkout, but we honour the 14-day window regardless.

How to ask

• Email [email protected] from the address on your account, or
• reply to your Paddle receipt — payments are processed by Paddle, our merchant of record, and their support (paddle.net) can action refunds directly.

Refunds go back to the original payment method, normally within 5–10 business days once processed. The Pro unlock is removed from the account when the refund is issued.

After 14 days

Past the window we don't refund as a rule, but if something on our side genuinely broke — you paid and never received the unlock, or a billing error charged you twice — email us and we'll make it right whenever it happened. Your statutory consumer rights are unaffected by this policy.